Smarter Managers, Informed Decision-Making

UniFocus Acquires Knowcross.

Two of the world’s most powerful systems have come together to create the most
comprehensive software suite in the industry.

Finally, labor forecasting, automated scheduling, and timekeeping live with
operational task management and guest/employee feedback to make sure you’ve
nailed it.The perpetual feedback loop makes sure performance and productivity
are maximized at every step and your managers are armed with the tools
needed to make the best decisions. Welcome to the future of workforce management.

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Service Quality is the halo around each of these brands. These brands rely on Knowcross:

Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Manager

KNOW Housekeeping
streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
> Learn more

Manager

KNOW Glitch
captures, tracks, investigates, and resolves service issues that inconvenience guests-even when they are still in the hotel. Also, helps better understand real recovery costs to identify service need areas.
> Learn more

Designer

KNOW Maintenance
automates, schedules and monitors all preventive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
> Learn more

Developer

KNOW Inspection
conducts all inspections from a smartphone and automatically mails completed inspections to management. It is the 21st-century version of the traditional, paper-based checklist.
> Learn more

Developer

KNOW Service
automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
> Learn more

Developer

KNOW Tenant
enables tenants to log in requests and maintenance jobs for facility, asset and property management teams to take action on
> Learn more

Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.

“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”

“Bob Busman”

ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK

Watch Interview

Do you strive for excellence in your service delivery?

Knowcross will get you there.

Contact Us to Learn More