We are the Service Quality Management Platform.

In this era of online guest reviews, your ability to closely manage
service quality has a direct impact on your company’s bottom line.
Knowcross gives you the tools you need.

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Service Quality is the halo around each of these brands. These brands rely on Knowcross:

Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Manager

KNOW Housekeeping
streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
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Manager

KNOW Glitch
captures, tracks, investigates, and resolves service issues that inconvenience guests-even when they are still in the hotel. Also, helps better understand real recovery costs to identify service need areas.
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Designer

KNOW Maintenance
automates, schedules and monitors all preventive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
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Developer

KNOW Inspection
conducts all inspections from a smartphone and automatically mails completed inspections to management. It is the 21st-century version of the traditional, paper-based checklist.
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Developer

KNOW Service
automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
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Developer

KNOW Tenant
enables tenants to log in requests and maintenance jobs for facility, asset and property management teams to take action on
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Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.

“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”

“Bob Busman”

ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK

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Do you strive for excellence in your service delivery?

Knowcross will get you there.

Contact Us to Learn More