We are the Service Quality Management Platform.

In this era of online guest reviews, your ability to closely manage
service quality has a direct impact on your company’s bottom line.
Knowcross gives you the tools you need.

Service Quality is the halo around each of these brands. These brands rely on Knowcross:

Rosewood-Hotels
Gansevoort
Aqua-Aston
TheHoxton
Oetker
Kempinski
RadissonBlu
ShangriLa
Oberoi-Hotels
Sydell-Group
Hilton-Worldwide
InterContinential-Hotels-Group
Sixty
Sofitel
Taj
Angad
Anantara
Holiday-Inn
Belmond
Ascend
William Vale

Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Manager

KNOW Housekeeping
steamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guset satisfation and a massive reduction in the hotel’s carbon footprint.
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Manager

KNOW Glitch
captures, tracks, investigates and resolves service issues that inconvenience guests-even when they are still in the hotel. Also, helps better understand real recovery costs to identify service need areas.
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Designer

KNOW Maintenance
automates, schedules and monitors all preventtive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
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Developer

KNOW Inspection
conducts all inspections from a smartphone and automatically mails completed inspections to management. It is the 21st-century version of the traditional, paper-based checklist.
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Developer

KNOW Service
automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
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Developer

KNOW Tenant
enables tenants to log in requests and maintenance jobs for facility, asset and property management teams to take action on
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Boost efficiency.
Enhance guest service.
Increase guest loyalty.

Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.

KNOW Housekeeping

KNOW Glitch

KNOW Maintenance

 KNOW Inspection

KNOW Service

"KNOW-TENANTKNOW Tenant


“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”

“Bob Busman”
ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK

Do you strive for excellence in your service delivery?

Knowcross will get you there.