We are the Service Quality Management Platform.
In this era of online guest reviews, your ability to closely manage
service quality has a direct impact on your company’s bottom line.
Knowcross gives you the tools you need.
Service Quality is the halo around each of these brands. These brands rely on Knowcross:
KNOW Housekeeping Steamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guset satisfation and a massive reduction in the hotel’s carbon footprint.
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KNOW Glitch helps you capture, track, investigate and resolve service issues that inconvenience guests-even when thay are still in the hotel. Better understand real recovery costs to identify service need areas.
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KNOW Maintenance automates, schedules and monitors all preventtive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
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KNOW Inspection gives you to the 21st century version of the traditional, paper-based checklist. Conduct all inspections from a smartphone and automatically mail completed mail completed inspections to management.
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KNOW Service automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
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Boost efficiency.
Enhance guest service.
Increase guest loyalty.
Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.
“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”
“Bob Busman”
ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK
Do you strive for excellence in your service delivery?