Service Quality is the halo around each of these brands. These brands rely on Knowcross:
Boost efficiency.
Enhance guest service.
Increase guest loyalty.
KNOW Housekeeping
streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
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KNOW Glitch
captures, tracks, investigates, and resolves service issues that inconvenience guests-even when they are still in the hotel. Also, helps better understand real recovery costs to identify service need areas.
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KNOW Maintenance
automates, schedules and monitors all preventive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
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KNOW Inspection
conducts all inspections from a smartphone and automatically mails completed inspections to management. It is the 21st-century version of the traditional, paper-based checklist.
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KNOW Service
automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
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KNOW Tenant
enables tenants to log in requests and maintenance jobs for facility, asset and property management teams to take action on
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Boost efficiency.
Enhance guest service.
Increase guest loyalty.
Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.
“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”
“Bob Busman”
ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK