We are the Service Quality Management Platform.
In this era of online guest reviews, your ability to closely manage
service quality has a direct impact on your company’s bottom line.
Knowcross gives you the tools you need.
Service Quality is the halo around each of these brands. These brands rely on Knowcross:
KNOW Housekeeping
streamlines daily housekeeping activities resulting in double digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel’s carbon footprint.
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KNOW Glitch
captures, tracks, investigates and resolves service issues that inconvenience guests-even when they are still in the hotel. Also, helps better understand real recovery costs to identify service need areas.
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KNOW Maintenance
automates, schedules and monitors all preventive maintenance activities and thus ensure superior guest satisfaction, minimized malfunction accidents and maximized equipment lifetimes.
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KNOW Inspection
conducts all inspections from a smartphone and automatically mails completed inspections to management. It is the 21st-century version of the traditional, paper-based checklist.
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KNOW Service
automates the handling of guest requests, complaints and maintenance jobs to ensure high staff productivity. Customised triggers create automatic jobs and follow-ups on one central system.
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KNOW Tenant
enables tenants to log in requests and maintenance jobs for facility, asset and property management teams to take action on
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Boost efficiency.
Enhance guest service.
Increase guest loyalty.
Knowcross gives your hotel staff access to better guest data so
you can better anticipate, respond and surpass expectations.
“I use [Knowcross] data to anticipate
guest needs because everything gets
recorded with profile notes.”
“Bob Busman”
ROOMS DIVISION MANAGER
RADISSON BLU HOTEL DUBAI DEIRA CREEK
Do you strive for excellence in your service delivery?
Knowcross will get you there.
