Corinthia Hotel London

The iconic Corinthia Hotel London is the flagship property of the luxury group Corinthia Hotels International. Laden with history, the Corinthia Hotel, London which opened in 2011, is now redefining the highest levels of luxury based on the core values of Corinthia – precision, understanding, passion, and authenticity – at every level of the hotel’s operation. The Corinthia is unique in London in that it has seven penthouse suites, rather than the usual one. Along with the other 287 rooms, this makes the hotel particularly popular with studio movie junkets and touring music stars. Jean-Loius Fresta, Director of Rooms says, “We have lots of visiting celebrities, movie stars and music stars, as well as people from all over the world. Our guests are very demanding, and rightly so. Our aim is to be the best hotel in London; our guests expect a lot from us.”

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“The Knowcross system is a fantastic tool to streamline the efficiency of our operation. This has a positive effect on the quality of our guest service as in most situations we are able to be more proactive in our approach and thus achieve increased guest satisfaction. We are also able to explore guest feedback quicker and in more detail and resolve issues more effectively.
The support from Knowcross since the implementation of the system has been quick and efficient, communication is attended to immediately, suggestions are considered and system updates are regularly implemented which improves and facilitates our use of this sophisticated property management tool.- Thomas M. Fischer – General Manager

The idea is to not just answer guest’s questions but to exceed their expectations and anticipate their needs.” – Jean-Louis Fresta Director of Rooms

I would find it very difficult if I didn’t use Knowcross. If everything was still manual it would be a very daunting process.” – Mr. Cattini Hotel Manager

Data is something I am particularly passionate about…The main difference is that now it is proven data, whereas before it was just a feeling. Now they are proven facts and we know exactly what we need to focus on.” – Mr. Cattini – Hotel Manager