Company Overview

Intelligent technology solutions
for hotel operations

KNOWCROSS is a global leader in providing software and technology intelligence to the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom-line. The platform includes six software applications – KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Maintenance and KNOW Tenant.

These applications are fully customizable, multilingual, cloud-based and are offered as both stand-alone and bundled packages. The KNOWCROSS platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.


KNOWCROSS develops cutting edge software to help hotels improve guest service,
enhance staff productivity and increase guest loyalty.


KNOWCROSS offers SaaS products for 3-star, 4-star and 5-star luxury,
independent and chain hotels with multiple deployment options such as Cloud,
Data Center & On-Property.

With a focus on investing heavily into research and development, KNOWCROSS has managed to retain and continuously build an edge over its competition. Our applications provide tangible operational efficiencies to hotels, using the latest mobile and internet-native technologies. This has helped our customers provide personalized guest service, which has a direct impact on the bottom-line.


With presence in more than 40 countries, KNOWCROSS is truly a global leader in the hospitality operations space.


Our round-the-clock support team ensures that all customer queries, issues and escalations are addressed and resolved in the shortest time.

KNOWCROSS has over 500 customers across 40 countries. The portfolio consists of some of the world’s most prestigious luxury hotel brands such as Rosewood, Kempinski, Radisson, Barrière, Holiday Inn, Shangri-La, Oetker Collection, Oberoi Hotels & Resorts, SIXTY Hotels and Two Roads Hospitality amongst others.


Our global footprint is further strengthened with offices in London, New Delhi, Singapore, Washington D.C. and Shanghai.


Our employees are our greatest asset. We value the abundance of talent and have an interesting mix of diverse individuals at KNOWCROSS.