Taj, London

The Taj properties in the prestigious St. James area enjoy one of the best locations of all the major London hotels. A stone’s throw from Buckingham Palace, the Houses of Parliament, the Big Ben, and the vast lawns and lakes of St James’s Park, the hotel is a favorite with leisure travelers seeking the very best London has to offer. The surrounding area, including Victoria, has once again become a major center of commerce with some of the largest names in international business setting up shop only minutes away – this equally serves the business travelers needs as well.

Complimented by the five-star Taj at 51 Buckingham Gate, St James’ Court Hotel is a 338-bedroom luxury property with 85 luxury suites that act as private residences, all with their own butler service, kitchen and living space. Mr. Ed Richards, Hotel Manager says, while keeping an eye on day-to-day operations.
Knowcross doesn’t just help deliver better service each time, the data that is generated can help develop better processes to meet customer needs and by identifying trends, it also helps to anticipate those needs.”

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“We are now paper free, and the system ensures things don’t get missed because we can track everything. This is another way we can delight our customers and it’s long overdue”.- Mr. Ed Richards – Hotel Manager

“It’s particularly easy to use the devices and the Knowcross program. In this day and age, everyone knows how to use smart phones. So, it might be intimidating for the first minute, if you’ve not seen it before, but within no time at all, on the same day, they get very comfortable”. – Mr. Gary Sayles – Executive Housekeeper

“The guest was so impressed, he said that he only just put the phone down when the engineer knocked on the door. Glitches can happen but the recovery was amazing. The guest remarked that he’d never experienced such rapid service or smooth communication within a hotel and would recommend St James’ Court to all his team at work”. – Mr. Naveen Sikka – Front of House Manager