Flora Dubai

Flora Creek Deluxe Hotel and Flora Park Deluxe Hotel Apartments offer a range of spacious one, two and three-bedroom luxury apartments, just steps away from Deira City Centre, Dubai International Airport and overlooking the famous Dubai Creek. These properties offer families and long-staying guests a luxurious five-star experience with a hint of home. These hotels are fantastic for travelers conscious of budget, but still looking for quality, convenience, location, friendliness and professionalism.
Mr. Ivo Tzvetkov, Cluster Director of Operations at Flora Hospitality says “Guest expectations are changing, a software platform like Knowcross helps us to improve guest experience and efficiency of the team. Knowcross has given us a competitive advantage”. He adds, “Anybody who is not prepared to embrace technology is putting their business at risk.

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“The main advantage for me is the data which captures all guest preferences and requests – it is the history of what happens in the hotel.
And we use this to exceed the expectations of the guest during their next stay”. – Bob Busman – Rooms Division ManagerThe support from Knowcross since implementation of the system has been quick and efficient, communication is attended to immediately, suggestions are considered and system updates are regularly implemented which improves and facilitates our use of this sophisticated property management tool.- Thomas M. Fischer – General Manager

“A favorite function of the Knowcross system for Bob is the ability to put in a check-in or checkout alert. This allows him to meet or say goodbye to a particular guest, a VIP or a regular stayer for example, without loitering around the lobby or hoping the front office staff will remember to call him. I get a message straight to my smart phone, with their name and a picture. I can then go to the front of house and greet the guest personally, by name, and I know exactly who he is”.
– Bob Busman – Rooms Division Manager