Kempinski Hotel and Residences, Palm Jumeirah, Dubai

The Kempinski on the palm is a calm oasis with its own private beach. Just minutes away from the heart of one of the world’s busiest cities. The property is more of a resort than a hotel. Set across an expansive area of five acres on the beach, the kempinski offers a unique getaway – a city cum beach break without compromising either of the experience. Opened in 2011, the 244 suites penthouses and villas are luxury personified.

Guests at this resort demand the highest level of service. Dubai is already a very competitive market, and when checking into a beachside five-star resort, expectations soar. Meeting those expectations consistently is the bread and butter for Kempinsky’s staff. Going beyond expectations is their goal, and they use Knowcross to help them achieve this.

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“Knowcross is a part of our daily life. We use the system very effectively in all our services in the hotel. It’s part of our process, part of our organisation, not only to improve guest satisfaction – although that’s the final result – but to actually improve the internal organisation, to be ready to satisfy our guests’ expectations. The system is a real tool of communication internally between staff, it is an essential tool for our operation”

“Knowcross makes our lives easier than before. I don’t have to be in the office, I can do any task from anywhere. What’s more, we are able to interact with guests already knowing their name, nationality and preferences. Guests are wowed, that even though we might never have met we know their name.”

“10 years ago we used to print 10,000 pages of reports a day, and each department had 10 log books – now there is no paper. This speeds up our operation.”