Capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Investigate and recover while guests are still in the hotel, thus significantly reducing guest dissatisfaction.
Auto create Glitch for specific complaints logged in KNOW Service
Write back Glitches to guest profile and have the information available in pre-arrival report
Track, investigate and conclusively resolve guest complaints and service breakdowns
Send dynamic alerts based on different categorization to guest facing staff
Comprehensive reports to analyze frequent and recurring service issues
Track service recovery costs
Log Glitch for visiting/in-house/pre-arrival/checked-out guests and also for staff
- Improvement of guest loyalty by almost instant problem resolution
- Reduction of rebates
- Creation of accountability
- Redefinition of processes and training needs
- Visual reliance of images and documents associated with incident reports
- On-the-go availability and enhancements with its integration to KNOW Mobile
We don’t say our KNOW Glitch is great, our clients do!
We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Glitch experiences with you.