KNOW HOUSEKEEPING

Streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction, and a massive reduction in the hotel’s carbon footprint. It receives data from and updates the PMS, real-time, and is complemented by powerful Android and iOS apps.

COVID-ready functionalities have been incorporated including task types that follow the “sanitation > full cleaning > sanitation” cycle after departure,  Staff Health Console, and the new My Health mobile module ensure the accountability and safety of your staff and guests!

A Quick Product Overview

Through this short video, experience our KNOW Housekeeping module that automates daily housekeeping activities, resulting in a dramatic increase in productivity and guest satisfaction

Dynamic Task Sheets

Staff Health Assessments and reporting

Guests can Opt-out of room cleaning

Custom alerts to inform the guest of cleaning progress and completion

Dynamic rule based room prioritization while creating automatic task sheets

Queue Room and Turndown Service handling

Specials, Traces and Preferences available on digital task sheets

Delay and cleaning-event based alerts for supervisors and coordinators

Dirty, Clean, Inspected, OOO, OOS status update in PMS

Log Maintenance and Service orders in KNOW Service

Two-way messaging for attendants and supervisors

Task of the day screen

Move-around Time tracking

Performance Reports

Lost & Found reporting

Minibar posting

Discrepancy tracking

Linen Count & Report

• Reduction of task sheet creation time from hours to minutes
• Minimized attendant movements between rooms through intelligent routing logic
• Reduction of inspection time and focus on quality maintenance through automatic room selection

• Real-time tracking of cleaning progress
• Maintenance of brand standards through checklists for attendants and supervisors

We don’t say our KNOW Housekeeping is great, our clients do!

We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Housekeeping experiences with you.