KNOW Service

automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity

Customised triggers to create automatic jobs and follow-ups on one central system.

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A Quick Product
Overview

Through this short video, experience the KNOW Service module and discover a new way to ensure seamless, efficient and successful complaint resolution.

FEATURES

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View and filter in-house, pre-arrival, departure and checked-out guest lists

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Real time room status view and instant update of room status’ directly to PMS

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Minibar posting directly to guest folio in PMS

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RevPAR, ADR and occupancy graphs based on reservations in PMS

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Social media connectors to get to know your customers better

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Room & guest 360 degree view

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Tag a guest or a glitch

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Direct link to hotel reviews

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Notification center and much more

BENEFITS

  • Management of your operations while on the move
  • Improvement of guest experience
  • Increased staff productivity
  • Ongoing visibility of key operational and critical PMS data
  • Decreased job communication time of 90%
  • Individual controlled access for users and devices

CLIENT SPEAK

We don’t say our KNOW Mobile is great, our clients do!

We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Mobile experiences with you.