KNOW Service

Automate the handling of guest requests,
complaints, and maintenance jobs to ensure high
staff productivity.
Customized triggers create automatic jobs and
follow-ups on one central system.

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KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. Requests and complaints are logged in either by hotel staff or directly by the guest using an interactive guest application. It brings efficiency to everyday tasks and even uses customized triggers to create automatic jobs and follow-ups on one central system.

A Quick Product Overview

Through this short video, experience the KNOW Service module and discover a new way to ensure seamless, efficient and successful complaint resolution.


Automatic allocation of guest service requests

Automatic alerts and jobs based on custom-defined events

Unified cross-department tracking of guest requests, complaints, and maintenance jobs

Supports multiple wireless messaging systems

Supports multiple PMSs that can trigger alerts or jobs based on check-ins, room moves or preferences

Dynamic escalation logic for unfinished / delayed jobs

Powerful reporting module to view standard and custom reports

Multilingual – supports over 180 languages


  • Reduce guest service time
  • Increase staff productivity
  • Minimize delays and wrong deliveries
  • Identify trends and analyze performances automatically
  • On-the-go availability and enhancements with KNOW Mobile


We don’t say our KNOW Service is great, our clients do!

We believe that the real value of any solution or service is best communicated through the customer experience. We travelled the globe to meet our clients and asked them to share their KNOW Service experiences with you.