KNOW Tenant

An easy and intuitive app that helps tenants log in requests
and maintenance jobs for facility, asset and property
management teams to take action on

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KNOW TENANT

KNOW Tenant is a Facility Management App that caters to commercial office complex/ vacation rental/ timeshare market. The app helps tenants (users) log in requests, maintenance jobs and complaints (including media files such as photos) directly to the Facility’s service management teams, by simply using their mobile phone.

The app enables the facility, asset or property management teams to record this entire process and simplifies the tracking and investigation of the tenant’s needs. This allows the service requests to be closed in a swift and timely manner.

FEATURES

Customized job list for Tenant access

Location-based mapping for individual tenants

Intuitive Job Console with real-time tracking

Addition of staff/tenants on the go

Instantaneous Job completion notification to tenants

Auto-assign tenant jobs

Ability to attach files (pictures & PDFs)

Multi-lingual Support

Powerful Reporting & Analytics

BENEFITS

  • Enhanced tenant relationships due to quicker job resolution
  • Improved staff productivity and accountability through elimination of errors
  • Minimized job routing via a central help-desk
  • Instant alerts & escalation notifications on the move
  • Customizable and scalable, based on property size
  • Streamlined process from logging to job completion
  • Insightful reporting for brand standard adherence