Our Clients - Knowcross

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Located North of Madison Square Park and just a short walk from the Empire State Building, Arlo NoMad is the perfect homebase for urban explorers. The sleek, stylish boutique hotel has thoughtfully designed micro guest rooms with playful touches. It values quality over quantity, creating spaces that feel naturally efficient yet with flexibility to adapt. Arlo Nomad has decided that the only way they can keep their rooms snazzy and their guests happy and loyal is by incorporating the Knowcross platform which includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection.

ARLO NOMAD

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Housed in a stunning converted Beaux-arts building, the NoMad Hotel combines modern sensibility with the hotel’s historic architectural magic. Named for its location (north of Madison Park) and designed by Jacques Garcia, the interior’s sumptuous aesthetic was inspired by the Parisian decor. This enchanting boutique hotel has it all: a top-tier restaurant, a cozy library lounge, a chic boutique and beautiful, airy rooms. The Nomad Hotel utilizes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection to optimize guest service and increase guest loyalty.

THE NOMAD HOTEL, NEW YORK

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Situated in the prime city of Damman, the spectacular Kempinski Al Othman Hotel Al Khobar offers sweeping views over the Al Khobar skyline. The hotel management is determined to perpetuate Kempinski’s heritage of impeccable personalized customer service, which is why they have opted to incorporate all of Knowcross’ software applications- KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection. Owing to their simplicity of usage and quick adaptation time, all of these applications have been easily embraced by the hotel staff. In fact some of the major manual processes in Housekeeping and Engineering departments have already been completely replaced by Knowcross applications.

KEMPINSKI AL OTHMAN HOTEL AL KHOBAR

ANANTARA KIHAVAH MALDIVES VILLAS

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The Ned Hotel is set in London’s disused monumental old Midland Bank building. The incredible transformation has seen the space become home to 252 rooms and suites, all of which channel 1920s and 1930s glamour down to the very last detail. Transporting guests back to the ‘20s from the instant they step through the door, this latest offering from Soho House & Co and New York’s Sydell Group is the epitome of opulence. The Ned hotel has chosen the Knowcross platform comprising of KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection to automate their daily operations and enhance guest satisfaction.

THE NED HOTEL, LONDON

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Overlooking Hyde Park and situated beside the Kensington Gardens, the Royal Garden Hotel is a lavish London City hotel that offers unparalleled luxury in an elegant setting. As one of the best value five-star hotels, it blends contemporary style with high levels of hospitality and service. The hotel has it all: fine-dining at its award winning restaurants, a classic bar, well-appointed business, meeting and function rooms, fitness facilities with trainers and a full service spa. With 394 rooms and 17 lavish suites Royal Garden Hotel London utilizes the power of the Knowcross platform with its suite of software applications to create sophisticated luxury for its guests. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection streamline the efficiency of operations resulting in increased staff productivity and guest satisfaction.

ROYAL GARDEN HOTEL, LONDON

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Being one of the oldest hotels in the city, the Storchen Zurich hotel boasts of a rich history paired with unmatchable hospitality. The elegant rooms and suites offer every conceivable comfort as well as some beautiful views of the river Limmat, the Weinplatz and the Old Town. The unique location combined with the attentive service of the staff, which is powered and optimized using KNOW Housekeeping, makes any stay in this boutique hotel an unforgettable experience and thereby helping Storchen Zurich hotel be the 5th best hotel in Zurich.

STORCHEN ZÜRICH

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Jules Verne’s Nautilus inspired awe in the world of literature. And Nautilus, a Sixty Hotels property in South Beach has been doing the same in the world of hospitality. Balmy and beautiful, in the spirit of Miami, this sprawling oceanfront property is bathed in luxury, with standards that are simply impeccable. Propelling that perfection is the Knowcross software suite with KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and Mini Maint, ensuring every little glitch and query is addressed right away

NAUTILUS, A SIXTY HOTEL, MIAMI

THE BLOOMBURY HOTEL, LONDON

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In the middle of the bustling metropolis of New York stands The Ludlow, a chic boutique hotel with stunning views of the surrounding skyscrapers , might not be massive in its build, but its focus service standards and quality makes an enormous impact of service delivery and customer orientation. Fueling this impact is the Knowcross Software Suite with KNOW Housekeeping, ensuring that both the rooms and the hotel’s reputation, stay spotless

THE LUDLOW, NEW YORK CITY

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Boasting 249 luxury rooms and remarkable suites, Gansevoort Park Avenue offers downtown edge with an uptown sensibility. Touting breathtaking 360-degree panoramic views of New York City and celebrities to view them, it uses the power of the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping, ensuring every little glitch and query is addressed right away to keep the brand and rooms spotless.

GANSEVOORT PARK AVENUE, NEW YORK

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Gansevoort Meatpacking NYC is the first luxury, full-service resort in Manhattan’s vibrant and historic Meatpacking District. Offering a chic retreat from the urban metropolis that surrounds the property, the hotel's 186 spacious guestrooms include 22 stylish suites and one duplex presidential suite. These trendy and swanky rooms are all serviced by the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Housekeeping and KNOW Glitch ensuring that the rooms are as per the brand standards and the guest keep partying without a hitch.

GANSEVOORT MEATPACKING, NEW YORK

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Gansevoort Meatpacking NYC is the first luxury, full-service resort in Manhattan’s vibrant and historic Meatpacking District. Offering a chic retreat from the urban metropolis that surrounds the property, the hotel's 186 spacious guestrooms include 22 stylish suites and one duplex presidential suite. These trendy and swanky rooms are all serviced by the Knowcross Software Suite with KNOW Service, KNOW Mobile, KNOW Housekeeping and KNOW Glitch ensuring that the rooms are as per the brand standards and the guest keep partying without a hitch.

GANSEVOORT MEATPACKING, NEW YORK

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Carlton Hotel Singapore is conveniently located at the crossroad of the largest underground shopping mall, the busiest financial and convention centres. Offering timeless Asian hospitality, it is an upscale business hotel with 940 guestrooms and 13 function venues. With a 360-degree view of Singapore’s horizon, the imposing towers of the hotel are a recent addition to the large base of Knowcross users in Singapore. With the staff now using KNOW Service, those service timings have been further reduced by doing away with a number of manual calls, which existed earlier. KNOW Housekeeping now serves as the key tool on the hotel’s floors, around and across the towers with guest information and details in the hands of its housekeeping caretakers. The KNOW Mobile app provides real-time guest information to staff on their smartphones. So the in-house guests at this landmark hotel now wonder, ‘How does he know my name?’

Carlton Singapore

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The Dolder Grand has been the very epitome of hospitality since 1899. It is a city resort that beautifully merges the past and future. Perched above Zurich, the fairytale-like castle offers exquisite cuisine, a unique art collection and an unrivalled spa. This posh hotel offers views of the Alps and Lake Zurich. The Dolder Grand utilizes KNOW Service, KNOW Glitch & KNOW Mobile to streamline its communication between departments, and automate many aspects of the daily operations, allowing them to effectively action guest requests and issues in a timely manner.

THE DOLDER GRAND, ZURICH

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Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The 121 guestrooms appeal to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Rosewood Sand Hill puts KNOW Service, KNOW Glitch, KNOW Mobile, KNOW Housekeeping & KNOW Inspection to good use in managing their daily operations. The systems integrate seamlessly with guest facing software to give real time information to departments like Housekeeping, and will continue to assist the property at maintaining its rank as Travel & Leisure’s 37th Top Hotel of The World.

ROSEWOOD SANDHILL, CALIFORNIA

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Elaf Hotels management expertise and international standard of services and facilities, together with its unrivalled knowledge of market conditions throughout the kingdom of Saudi Arabia and Middle East has made them the first hotel company to be awarded the ISO 9001 in the Middle East. Powering Elaf Meshal AlSalam Hotel, Madina, Elaf Meshal Al Madina, Madina, Elaf Kinda Hotel, Makkah, Elaf Bakkah Hotel, Makkah, Elaf Jeddah Hotel and Elaf Galleria is the Knowcross Software suite with KNOW Service, KNOW Mobile, KNOW Glitch and KNOW Housekeeping to not only maintain their brand standards, but also to help them attain international quality standards

ELAF HOTELS, JEDDAH

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Arlo Hudson Square offers 4-star accommodations in New York City. It is the home base for urban explorers, combining purposeful design with the best essentials. KNOW Housekeeping is helping the hotel to get rooms turned around faster, with a focus on having the right room cleaned first. Their switchboard, which is centrally located, is using the KNOW Service system to effortlessly register guest requests for the hotel and reach the staff at the touch of a button, without delaying service requests.

ARLO HUDSON, NEW YORK

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The William Vale, Brooklyn's newest full service hotel is an iconic, progressive and cutting edge hospitality landmark in NY. The hotels modern outlook is also visible in the technology it uses; guests are able to place housekeeping requests using an intelligently integrating in-room “Service Request” system which feeds directly into Know Housekeeping. With the Know Service module guest requests are efficiently and automatically catered to by ensuring the nearest staff member reaches the guest as quickly as possible in this 21 story building. The Know Glitch module ensures all issues, big or small are tracked and resolved at the earliest.

THE WILLIAM VALE, BROOKLYN

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Hotel Adlon Kempinski is one of Berlin's most renowned hotels. Ideally located in the heart of the city, this legendary hotel is globally renowned for its style, sophistication and opulence. This iconic property boasts of stunning rooms and suites that exude graceful elegance. Helping it further elevate its regal hospitality and achieve newer standards of service excellence are the KNOW Service, KNOW Housekeeping, KNOW Mobile KNOW Glitch and KNOW Inspection software applications from Knowcross.

Hotel Adlon Kempinski

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Twenty-five minutes north of Dubai’s international airport, in the emirate of Ajman, The Oberoi Beach Resort, Al Zorah is a luxurious resort property that boasts of a design that is caressed by the gentle sea breeze and is in complete harmony with nature. Surrounded by long, pale beaches alongside 247 acres of a protected mangrove forest, The Oberoi Beach Resort, Al Zorah showcases the true biodiversity of UAE, with almost 60 local species of birds visible near the resort. The understated luxurious accommodation, powered by KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection, offers discerning travellers, peace and tranquillity by the sea along with immaculate service delivery.

The Oberoi Beach Resort, Al Zorah

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Shangri-la Hotel, Singapore is an establishment that makes even the most experienced world travellers, dreamy. Located in the heart of the city, this flagship property of the Shangri-La group sets the bar really high when it comes to luxury accommodation and exemplary service. The 747 lavish rooms and suites set amidst 15 acres of lush greenery, makes one feel like they’re in a botanical sanctuary far away from the hustle and bustle of the city. Consistently voted as one of the best hotels in the world, Known for its legendary Asian hospitality, Shangri-la Hotel, Singapore has opted for KNOW Service, KNOW Housekeeping and KNOW Mobile to help them achieve greater levels of service excellence.

Shangri-la Hotel, Singapore

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Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury. After undergoing a full renovation and reopening in 2011 as Rosewood Hotel Georgia, the hotel has been returned to its former grandeur with the additional elegance of extensive amenities and the impeccable service of Rosewood propelled by the Knowcross platform. The Knowcross platform consisting of KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection continuously aids the 156 room property in maintaining its rank as one of the best hotels in Canada.

Rosewood Hotel Georgia

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Centrally located within one of Singapore’s most bustling districts, Park Hotel Farrer Park enjoys an enviable prime location atop the Farrer Park MRT station. The iconic hotel brings modern comfort to one of Singapore’s most vibrant enclaves. Park Hotel Farrer Park is the gateway to the neighbourhood’s quaint alleyways and ethnic charms, ensuring that each guest’s stay has its own unique story to tell. Knowcross solutions such as KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection help the hotel to stay aligned with the founding group’s mission of delivering exceptional service with love and passion.

Park Hotel Farrer Park, Singapore

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Surrounded by an emerald jungle and pristine white beaches, Rosewood Mayakoba is a Riviera Maya resort that defines a private world of rare luxury and refined beauty. The resort takes guests on an exclusive journey of cultural immersion. From the ruins of the Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs alike. The property has chosen the KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection applications to help them consistently maintain Rosewood’s acclaimed attention to detail and deliver quality guest service.