Hotels across the globe
rely on Knowcross.
Over 1,900,000 rooms are cleaned per
month using Know Housekeeping.
Over 1,500,000 guest requests per month
are attended to using Know Service.
We are international, multi-lingual and
always within reach.
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Hotel Adlon Kempinski is one of Berlin's most renowned hotels. Ideally located in the heart of the city, this legendary hotel is globally renowned for its style, sophistication and opulence. This iconic property boasts of stunning rooms and suites that exude graceful elegance. Helping it further elevate its regal hospitality and achieve newer standards of service excellence are the KNOW Service, KNOW Housekeeping, KNOW Mobile KNOW Glitch and KNOW Inspection software applications from Knowcross.
Surrounded by an emerald jungle and pristine white beaches, Rosewood Mayakoba is a Riviera Maya resort that defines a private world of rare luxury and refined beauty. The resort takes guests on an exclusive journey of cultural immersion. From the ruins of the Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs alike. The property has chosen the KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection applications to help them consistently maintain Rosewood’s acclaimed attention to detail and deliver quality guest service.
The Ned Hotel is set in London’s disused monumental old Midland Bank building. The incredible transformation has seen the space become home to 252 rooms and suites, all of which channel 1920s and 1930s glamour down to the very last detail. Transporting guests back to the ‘20s from the instant they step through the door, this latest offering from Soho House & Co and New York’s Sydell Group is the epitome of opulence. The Ned hotel has chosen the Knowcross platform comprising of KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection to automate their daily operations and enhance guest satisfaction.
Twenty-five minutes north of Dubai’s international airport, in the emirate of Ajman, The Oberoi Beach Resort, Al Zorah is a luxurious resort property that boasts of a design that is caressed by the gentle sea breeze and is in complete harmony with nature. Surrounded by long, pale beaches alongside 247 acres of a protected mangrove forest, The Oberoi Beach Resort, Al Zorah showcases the true biodiversity of UAE, with almost 60 local species of birds visible near the resort. The understated luxurious accommodation, powered by KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection, offers discerning travellers, peace and tranquillity by the sea along with immaculate service delivery.
Housed in a stunning converted Beaux-arts building, the NoMad Hotel combines modern sensibility with the hotel’s historic architectural magic. Named for its location (north of Madison Park) and designed by Jacques Garcia, the interior’s sumptuous aesthetic was inspired by the Parisian decor. This enchanting boutique hotel has it all: a top-tier restaurant, a cozy library lounge, a chic boutique and beautiful, airy rooms. The Nomad Hotel utilizes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection to optimize guest service and increase guest loyalty.
Being one of the oldest hotels in the city, the Storchen Zurich hotel boasts of a rich history paired with unmatchable hospitality. The elegant rooms and suites offer every conceivable comfort as well as some beautiful views of the river Limmat, the Weinplatz and the Old Town. The unique location combined with the attentive service of the staff, which is powered and optimized using KNOW Housekeeping, makes any stay in this boutique hotel an unforgettable experience and thereby helping Storchen Zurich hotel be the 5th best hotel in Zurich.
Shangri-la Hotel, Singapore is an establishment that makes even the most experienced world travellers, dreamy. Located in the heart of the city, this flagship property of the Shangri-La group sets the bar really high when it comes to luxury accommodation and exemplary service. The 747 lavish rooms and suites set amidst 15 acres of lush greenery, makes one feel like they’re in a botanical sanctuary far away from the hustle and bustle of the city. Consistently voted as one of the best hotels in the world, Known for its legendary Asian hospitality, Shangri-la Hotel, Singapore has opted for KNOW Service, KNOW Housekeeping and KNOW Mobile to help them achieve greater levels of service excellence.
Overlooking Hyde Park and situated beside the Kensington Gardens, the Royal Garden Hotel is a lavish London City hotel that offers unparalleled luxury in an elegant setting. As one of the best value five-star hotels, it blends contemporary style with high levels of hospitality and service. The hotel has it all: fine-dining at its award winning restaurants, a classic bar, well-appointed business, meeting and function rooms, fitness facilities with trainers and a full service spa. With 394 rooms and 17 lavish suites Royal Garden Hotel London utilizes the power of the Knowcross platform with its suite of software applications to create sophisticated luxury for its guests. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection streamline the efficiency of operations resulting in increased staff productivity and guest satisfaction.
Awaken to a Maldivian paradise as Anantara Kihavah Maldives Villas offers a luxurious escape on secluded shores. This stunning resort set on Kihavah Huravalhi, offers expansive space that opens on to brilliant tropical nature, with private pools, high ceilings and timber interiors. The Anantara Kihavah also has one of the few underwater restaurants and wine cellars in the world. Aiding Anantara’s quest of providing an unforgettable journey to its guests are the KNOW Service, KNOW Mobile and KNOW Glitch modules from the Knowcross platform which ensure increased guest satisfaction and rapid response.
Arlo Hudson Square offers 4-star accommodations in New York City. It is the home base for urban explorers, combining purposeful design with the best essentials. KNOW Housekeeping is helping the hotel to get rooms turned around faster, with a focus on having the right room cleaned first. Their switchboard, which is centrally located, is using the KNOW Service system to effortlessly register guest requests for the hotel and reach the staff at the touch of a button, without delaying service requests.
The Bloomsbury Hotel, London is just minutes from The British Museum, Oxford Street shopping and West End theatres. Housing 153 elegant rooms, it is a hotel with character, strong service and great value. The Bloomsbury Hotel is a part of Doyle Collection, known for marrying traditional décor and classic hospitality with a boutique sensibility. Backed by the Knowcross platform (consisting of KNOW Service, KNOW Housekeeping, KNOW Mobile, KNOW Glitch and KNOW Inspection), the hotel was voted as the Best Urban Hotel in UK/Ireland at the Condé Nast Johansen’s Awards 2017.
Situated in the prime city of Damman, the spectacular Kempinski Al Othman Hotel Al Khobar offers sweeping views over the Al Khobar skyline. The hotel management is determined to perpetuate Kempinski’s heritage of impeccable personalized customer service, which is why they have opted to incorporate all of Knowcross’ software applications- KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile and KNOW Inspection. Owing to their simplicity of usage and quick adaptation time, all of these applications have been easily embraced by the hotel staff. In fact some of the major manual processes in Housekeeping and Engineering departments have already been completely replaced by Knowcross applications.
Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The 121 guestrooms appeal to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Rosewood Sand Hill puts KNOW Service, KNOW Glitch, KNOW Mobile, KNOW Housekeeping & KNOW Inspection to good use in managing their daily operations. The systems integrate seamlessly with guest facing software to give real time information to departments like Housekeeping, and will continue to assist the property at maintaining its rank as Travel & Leisure’s 37th Top Hotel of The World.
The Dolder Grand has been the very epitome of hospitality since 1899. It is a city resort that beautifully merges the past and future. Perched above Zurich, the fairytale-like castle offers exquisite cuisine, a unique art collection and an unrivalled spa. This posh hotel offers views of the Alps and Lake Zurich. The Dolder Grand utilizes KNOW Service, KNOW Glitch & KNOW Mobile to streamline its communication between departments, and automate many aspects of the daily operations, allowing them to effectively action guest requests and issues in a timely manner.
Carlton Hotel Singapore is conveniently located at the crossroad of the largest underground shopping mall, the busiest financial and convention centres. Offering timeless Asian hospitality, it is an upscale business hotel with 940 guestrooms and 13 function venues. With a 360-degree view of Singapore’s horizon, the imposing towers of the hotel are a recent addition to the large base of Knowcross users in Singapore. With the staff now using KNOW Service, those service timings have been further reduced by doing away with a number of manual calls, which existed earlier. KNOW Housekeeping now serves as the key tool on the hotel’s floors, around and across the towers with guest information and details in the hands of its housekeeping caretakers. The KNOW Mobile app provides real-time guest information to staff on their smartphones. So the in-house guests at this landmark hotel now wonder, ‘How does he know my name?’
The William Vale, Brooklyn's newest full service hotel is an iconic, progressive and cutting edge hospitality landmark in NY. The hotels modern outlook is also visible in the technology it uses; guests are able to place housekeeping requests using an intelligently integrating in-room “Service Request” system which feeds directly into Know Housekeeping. With the Know Service module guest requests are efficiently and automatically catered to by ensuring the nearest staff member reaches the guest as quickly as possible in this 21 story building. The Know Glitch module ensures all issues, big or small are tracked and resolved at the earliest.
Knowledge is the key to your success. Our case studies aim to showcase our clients’ Knowcross experiences as well as insights on the unique ways that our solutions have been utilized by clients to enhance efficiency, technology and customer service. We hope these success stories provide you with experienced insights on our product suite.