Radisson Blu Deira Creek

 

Radisson Blu Deira Creek in Dubai, overlooking the picturesque Deira Creek, was the first ever five star hotel in Dubai. Opening in 1975, the hotel has seen the area around, and indeed Dubai itself, transform beyond all recognition. A luxury hotel in the heart of Dubai’s bustling business, leisure and shopping districts, The Radisson Blu Hotel, Dubai Deira Creek offers 276 rooms, all with private and furnished balconies with fabulous outlets all under one roof.
Mr. Bob Busman, Rooms Division Manager at the hotel recognizes that guest needs are changing and the industry must move with them, indeed ahead of them, “The expectation levels of our guests are increasing overtime. In order to stay competitive, we have to stay on top of that with our service delivery. To thrive as business and make sure your guests keep coming back and for new guests to find you – with all the social media and review websites – we have to do something different. Knowcross helps us do that”.
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“The main advantage for me is the data which captures all guest preferences and requests – it is the history of what happens in the hotel.
And we use this to exceed the expectations of the guest during their next stay”. – Bob Busman – Rooms Division ManagerThe support from Knowcross since implementation of the system has been quick and efficient, communication is attended to immediately,suggestions are considered and system updates are regularly implemented which improves and facilitates our use of this sophisticated property management tool.- Thomas M. Fischer – General Manager
“A favorite function of the Knowcross system for Bob is the ability to put in a check-in or checkout alert. This allows him to meet or say goodbye to a particular guest, a VIP or a regular stayer for example, without loitering around the lobby or hoping the front office staff will remember to call him. I get a message straight to my smart phone, with their name and a picture. I can then go to the front of house and greet the guest personally, by name, and I know exactly who he is”.
– Bob Busman – Rooms Division Manager