Senior Consultant – Client Services

We are looking for a Senior Consultant to provide consulting and training services to our customers. As a Senior Consultant at Knowcross, you will travel across the globe and help world’s best hotels in improving their guest services and operations.

What will you do?

  • Gain a clear understanding of customers’ business and requirements to ensure that the chosen products fit in seamlessly.
  • Lead software implementations on client site and ensure success of every project.
  • Deliver outstanding training to clients across departments and positions.
  • Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
  • Identify ‘at risk’ customers and red flag to the Account Management team.
  • Contribute to Product Improvement and Innovation based on customer feedback collected.

This is for you, if you:

  • Have a smiling face, engaging personality and passion for customer service.
  • Possess at least 5 to 8 years of professional experience with a minimum of 3-4 years in an Operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel.
  • Are familiar with hotel software/technology and truly believe that technology can change the future for hotel operations.
  • Can be creative, while possessing a healthy sense of humour and charm.

Technical Competencies you’ll possess:

  • Excellent presentation skills.
  • Strong problem solving and consultative skills.
  • Knowledge, skills and ability to understand challenges faced by hotel operations staff.
  • Excellent Mandarin and English writing and speaking skills. Fluency in other international languages, especially Cantonese will be an added advantage.